? VVS DANCING – REFUND & RETURN POLICY

Your satisfaction is our top priority. Every VVS DANCING piece is crafted to perfection. While most orders go smoothly, here’s our clear and customer-first policy in case something goes wrong.

? When Returns Are Accepted

? Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item:

  • You may return it within 14 days of delivery.

  • We’ll repair or exchange it at no extra cost.

  • ? Refunds are not issued for any other reasons.

? Order Not Delivered

If your order does not arrive:

  • You are eligible for a full refund.

? Custom Designs (CAD)

  • All CAD orders are final and non-refundable.

  • If you choose not to proceed, the deposit is non-refundable.

? Other Accepted Return Scenarios

?? Item arrived damaged

? Return for repair or get it repaired locally (we’ll cover the cost)

?? Received the wrong item / size / color

? Return it for free — we’ll send you the correct one

? When Returns Are NOT Accepted

? Ordered the Wrong Size

  • Necklaces/bracelets too small? ? Purchase extra links and visit a local jeweler

  • Too large? ? Have it shortened locally

  • Ring doesn’t fit? ? Resizing available at your local jeweler

? Changed Mind or Dislike the Item

  • Personal preferences are not eligible for return

? Scratches / Tarnish / Discoloration

  • These are normal wear and tear

  • You can re-plate or polish locally

? Loose or Fallen Diamonds

  • We’ll send replacement diamonds

  • Visit a jeweler for resetting

? Chain Twists or Tangles

  • This is normal

  • Watch our YouTube tutorial for proper use

? Pendant Bail Doesn’t Fit Chain

  • Purchase a new bail from us and install locally

? Delivery Delays

  • We are not liable for shipping carrier delays

? Production Delays

  • Custom items may take longer — no refunds for delay

? “This is not real gold” Claims

  • We clearly indicate solid gold vs. plated in each product description

? How to Return an Item

  1. Contact VVS DANCING Customer Support

  2. Your request will be reviewed within 1–2 business days

  3. If approved, you’ll receive a prepaid FedEx return label

  4. Print and attach the label to your package

  5. Drop it off at your nearest FedEx location

? Important Notes:

  • Declare value between $55–$75 to avoid customs issues

  • Returns must include original packaging

  • We are not responsible for lost packages

  • Customer bears return shipping cost

  • Only FedEx returns are accepted — provide tracking number

? Refund Processing Time

  • Refunds are processed within 5 business days after receiving the return

  • May take an additional 5 business days to appear in your account

  • Issued to your original payment method

? Order Cancellations or Modifications

  • Once your order is placed, it cannot be changed or canceled

  • Orders go into production immediately

  • ?? Even if you contact us right away, cancellation is not possible

? Grillz Refund Policy

  • Grillz tooth molds are shipped via Amazon

  • Once shipped, refunds are not available

  • At that point, only store credit may be issued
    ?? Please be fully committed before ordering grillz

? How to File a Guarantee Claim

  1. Contact support with your order number

  2. Submit clear photos showing tarnish/fading

  3. Ensure the item was part of the original order and eligible for guarantee