Eligibility for Returns and Exchanges:

① Damaged or Incorrect Items: If your purchase arrives damaged or does not match your order (wrong item, size, or color), you may return it within 14 days of delivery for repair, exchange, or a full refund.

② Non-Delivery: In the rare event that your order does not arrive, we will issue a full refund.

③ CAD Design Purchases: All purchases involving CAD designs are final. Deposits are non-refundable, and if you choose not to proceed with the pendant creation, the sale is considered complete, and the deposit will not be returned.

Conditions for Returns and Exchanges:

① Broken or Damaged Items: If your item is damaged upon arrival, you can return it for repair or take it to a local jeweler for repair, with all associated costs covered by us.

② Incorrect Item, Size, or Color: If you receive an incorrect item, size, or color, you may return it at no cost, and we will send you the correct item.

Non-Returnable Situations:

① Incorrect Size Purchased: If the item doesn’t fit as desired, we recommend consulting a local jeweler for resizing or adjustments.

② Personal Preference: Returns based on personal preference are not accepted.

③ Post-Delivery Damage: We are not responsible for damage occurring after delivery. To maintain your jewelry’s condition, wear it with care.

④ Loose or Missing Diamonds After Delivery: If diamonds become loose or are missing after delivery, we can provide additional diamonds for you to have set by a local jeweler.

⑤ Chain Twisting or Tangles: It’s normal for chains to twist or tangle. To prevent this, lay the necklace flat before putting it on, ensuring it sits correctly.

⑥ Pendant Bail Compatibility: If the pendant bail doesn’t fit your chain, you can purchase a new bail from us and have it fitted by a local jeweler.

⑦ Delayed Delivery: While we strive to meet estimated delivery times, we cannot offer refunds for delays caused by shipping carriers.

Production Time Extension Policy:

① We reserve the right to extend production times for custom or made-to-order items due to their complexity. Delays are aimed at ensuring the highest quality, and we do not offer refunds if production extends beyond the initial estimate.

Authenticity of Materials:

① We offer both solid gold and gold-plated products, as specified in product descriptions. Please review these details before purchasing. Claims regarding the authenticity of materials, such as “this product is not real gold,” are not valid for gold-plated items.

How to Initiate a Return or Exchange:

① If you experience any of the issues mentioned above, please contact us through our return portal to begin the process.